BugRelay:_Scalable_Bug_Reporting_Infrastructure
A specialized platform bridging the gap between end-users and software companies through a multi-tenant reporting system.
Reduces the friction of bug reporting for end-users while providing a streamlined, verifiable management system for companies to improve software quality.
Implemented a custom verification system for company ownership instead of standard OAuth to handle the unique 'unclaimed profile' business requirement, sacrificing some initial UX simplicity for long-term data integrity.
BugRelay: Scalable Bug Reporting Infrastructure
The Challenge
Software companies often struggle to collect high-quality bug reports from non-technical users. Conversely, users often find reporting bugs to be a tedious process involving multiple steps and unknown outcomes.
Architectural Deep-Dive
Multi-Tenant Identity & Ownership
One of the most complex features of BugRelay is the "unclaimed" profile mechanism. We needed a way for users to report bugs against companies that hadn't signed up yet, while ensuring only legitimate representatives could eventually claim and manage those reports.
Scalable Reporting Pipeline
To handle diverse reporting formats, I designed a consistent internal schema that normalizes logs, screenshots, and metadata into actionable data for the company's engineering team.
Business Impact
By centralizing reports and simplifying the user flow, BugRelay helps companies decrease their time-to-resolution and improves overall user satisfaction.